In almost every type of business, the customer is truly number one. Losing customers equals losing money, so it is imperative to provide not only the best products or services, but to attract new customers, keep existing ones happy, and encourage them all to keep coming back for more.
Superior customer service is a competitive advantage
In a fairly famous survey conducted by American Express, 69% of 1,000 people stated they would spend more money with companies that offer excellent customer service. And when asked, “What drives a great interaction with a professional?”, the top answers were quick (42%), knowledgeable (62%), and pleasant (68%).
So even though living in the Information Age has sped communications up—and raised expectations—the core reasons customers remain loyal are still basically the same. Treat them well and they’ll stick around.
Using GPS monitoring to better serve your customers
For companies that have an added component to their business, such as managing a few or a fleet of vehicles, the need to retain and satisfy customers can be extra tricky. This added layer involves more moving parts (literally) and requires staying in touch with drivers and customers alike, in real time. This instant communication can equal instant customer service, and it can now be achieved via GPS.
Devices enabled with GPS can help drivers navigate from one location to the next and business owners to track where each driver is, when they reach their destination, and if any vehicles have strayed outside their designated boundaries or need assistance. Further, GPS devices combined with fleet management software, like those provided by Satrack, can help strengthen relationships with customers by providing:
- Access to immediate information regarding all logistical processes, such as routes, times, and locations
- Real-time updates on deliveries or services, including accurate estimated time of arrival
- The ability to dispatch vehicles faster (to respond to a customer emergency or a stranded vehicle) using the “find the closest vehicle” feature
- Faster response to any issues, such as a late delivery or billing concern.
Using Satrack tools to better your business
Satrack takes customer satisfaction seriously—not only yours, as our potential customer, but for your customers as well. To us, our success is your success, and on down the line. Ultimately, Satrack’s technology tools allow you to run your business more easily, efficiently, and cost-effectively, helping you to save time and money while increasing your competitive edge. Specifically, with the right fleet management solution, you can:
- Better manage day-to-day operations, by automating administrative tasks and identifying and correcting trends that derail productivity.
- Track vehicles at any given moment, such as when they enter or exit specific locations and the time spent in each zone.
- Monitor speed and driver behavior, which can also impact customer service or your company’s reputation.
- Access valuable data on the number of vehicle stops, idling and fuel usage, and number of miles driven.
- Monitor vehicle health and needed maintenance.
- Ensure faster recovery of stolen vehicles.
- Make informed business decisions using real-time data.
Next-level customer care
Many people have experienced it: extreme frustration with a product or service and no real support to help solve the issue. Add to this the inability to speak to a live person and customer satisfaction drops dramatically. In the American Express survey mentioned earlier, the more complex a service issue is, the more the customer wants to speak to someone, not an automated recording. Further, 74% of those surveyed want a knowledgeable professional.
Satrack understands this need, and it’s why we choose to provide the highest level of personal, hands-on service that customers crave. Whether you operate a floral business with one vehicle or a plumbing business with a small fleet of vehicles, you receive the same level of attention and expertise. Our experienced staff can walk you through every step of installing your devices and offer support as challenges come up. We can also help you configure the platform with alerts and reports in a way that best fits your unique requirements, allowing you to optimize operations, boost productivity, and grow your business.
With Satrack, you gain:
- Access to hundreds of professionals ready to take your call
- Extensive experience built on 27 years in the industry and serving 40,000 customers
- A service provider with an international presence in the United States, Colombia, Ecuador, and Panama
- The tools and information you need to save money, make better, more informed decisions, and ultimately streamline your transportation operations.
Contact Satrack today to get a free demo.
For any small-business owner, every dollar—and every moment—counts.
This is especially true for those who have a transportation component (vehicles or fleets) to their business. There is always so much to do: products to deliver, vehicles to service and maintain, and driver calls to respond to. Just keeping the daily flow of operations running on track and on time can feel like an overwhelming task.
The great news is that there are tools available that can help. Yes, they are based on technology, but they are simple to implement and use—and they are available today. In fact, these tools even helped keep transportation companies afloat and thriving during the recent pandemic.
In addition, these technology tools can make a huge difference in boosting a company’s competitive edge as well as helping make the shift from being in a reactionary role, with little control, to a more proactive one. In this blog, we highlight some key components to embracing these new technologies, and how they can benefit your business.
The device: GPS tracker
One little tool has revolutionized how people navigate from point A to point B: GPS device tracking. It is easily accessible everywhere, and it is transforming how transportation companies manage their vehicles. With a GPS tracking device, a driver can find a location, and the business owner can track where that driver is at any given moment. That means greater insight into the status of when products or services are delivered, or how vehicles are performing on the road. Real-time alerts can also be set up to help drivers or business owners respond to situations as they arise. This tracking ability provides crucial information and greater visibility to ensure all operations—on the road and off—are running smoothly, cost-effectively, and on time.
The software: greater access to information
More than ever, information is everywhere. The problem is that not all of it is equal. There is just too much of it, and it takes too long to sift through it to figure out what is usable.
This information overload is a challenge for any company, especially one that is actively transporting goods and services. So being able to seamlessly collect and use specific information generated from your daily operations can help you not only better manage your business but make better decisions, and faster.
With the right transport vehicle management software, you can access valuable information on:
- Number of vehicle stops (e.g., multiple or unauthorized) including if products or services are arriving on time
- Time spent at each customer’s location, providing insight into driver efficiency
- Idling and fuel usage, delivering real numbers on dollars spent on fuel as well as where to possibly cut costs
- Number of miles driven in each state or total number of miles driven per year, helping streamline routes and thus fuel efficiency
- Driver miles or hours, making the payroll process faster and easier.
The heart: a heightened focus on safety
Your products or services, as well as every one of your drivers and vehicles, matter. As a result, ensuring their safety is key.
According to the US National Highway Traffic Safety Association, “22.2% of the crash report was brought down when AI was implemented on route planning, which can detect roadblocks, heavy traffic, intersections, and roundabouts.” This statistic alone highlights the added benefit of using technology to improve safety. Specifically, it is essential to have the ability to:
- Monitor speed and driver behavior, ensuring adherence to company standards and limiting the number of accidents
- Better monitor vehicle health, such as knowing exactly when to schedule maintenance, making vehicles more reliable and safer to drive
- Respond quicker to breakdowns, ensuring drivers are not waiting long for help
- Trigger an alert in the case of a stolen vehicle, enabling faster recovery.
Technology as an effective tool for your business
Embracing transportation technology tools can feel intimidating, but they can actually help evolve your business by:
- Delivering better insight into driver behavior, time of arrival of products or services, and vehicle location
- Providing the information you need at any given moment, allowing you to pivot to address any issues and make informed decisions using real-time data
Ensuring your vehicles’ operations are running smoothly, efficiently, and safely—at all times.
Satrack: Industry Experts Who Can Help
Satrack knows technology—but we also know how to integrate that technology easily and effectively into your business. Our staff of industry experts can help you every step of the way, from the initial device installation to maximizing how the device can best work for your business. Satrack’s experience and international presence are the perfect combo for companies needing greater visibility and support to successfully manage their vehicles and positively impact their bottom line.
By choosing Satrack, you gain:
- Excellent customer service built on serving 40,000 customers over 27 years
- Actual hands-on support from industry experts when you need it
- Access to the tools and information you need to save money, make better, more informed decisions, and ultimately streamline your transportation operations.
Contact Satrack today to get a free demo.
Learn more about how Satrack can help smaller field service fleets optimize operations, improve driver behaviors and lower risk, deliver services on time, and reduce operating costs. Click here to schedule a call!
Business owners with small fleets using staff drivers wear many hats and face unique challenges. Adding a fleet management platform frees busy business owners to focus on daily operations while improving fleet efficiency.
Operating a small business that performs services at a home or jobsite comes with challenges. Company owners and operators have a business to run, customers to service, employees to supervise, and a fleet of vehicles to manage.
They juggle countless tasks and manage many moving parts, including monitoring and scheduling vehicle maintenance, improving driving behaviors and safety, and keeping accurate records.
Whether you operate a landscaping operation with one truck or an HVAC company with 20 service vans, your fleet can benefit from fleet management tools. The right platform helps businesses leverage their data to make informed decisions about drivers and vehicles that directly affect their success and bottom lines
What is Fleet Management?
Before adding a fleet management platform to your operation, it’s important to define fleet management.
Fleet management refers to actions that help a fleet operate efficiently, on time, and within budget. These actions can include tracking fleet activities, driver dispatch and routing, route management, vehicle record keeping, monitoring driver behaviors, and service and repairs. The actions converge to help companies ensure compliance, improve efficiency, and reduce costs.
Benefits of Fleet Management for Small Service Fleets
Even fleets driving passengers to the airport, operating food trucks selling food downtown, or dispatching technicians to repair household plumbing can benefit from fleet management tools. There are numerous advantages to improving fleet management through improved data management and GPS tracking.
There’s a misconception, though, that fleet management platforms only work for large fleets. While many companies design tools for maximum-sized fleets, platforms, such as Satrack’s fleet management platform, pair well with field service fleets too. These tools deliver a host of benefits for service fleets of one or more vehicles. The advantages include:
Access to Real-Time Information:
Fleet management keeps you informed. Without a platform to manage your fleet, you may not know where drivers are or how they are doing unless you contact them directly.
Fleet management platforms let you see driver and vehicle location in real time. They also provide data on speed, routes, time spent at each location, and fuel usage. These tools pinpoint driver locations when service requests come in so you can dispatch the closest driver to the customer’s location. The success of your business is tied to on-time arrivals and exemplary service. You can’t have one without the other. Fleet management software lets small businesses track on-time arrivals along scheduled routes or stops. Business managers know when vehicles arrive late, linger too long, or show up at unapproved locations.
Improved Safety:
Fleet management also improves safety, a top concern when employees, rather than professional drivers, use company cars to drive to customers’ homes or job
sites. When you monitor driver behavior, you can use data on excessive speeds or hard braking to correct and improve employee actions on the road. Improving safety can reduce accidents and save lives. U.S Bureau of Labor Statistics’ (BLS’) data cites motor vehicle crashes as the leading cause of work-related deaths in the United States. Driver/sales workers and truck drivers incurred 1,005 fatal occupational injuries in 2019, the highest since BLS began tracking these stats in 2003. And work-related crashes represent 18.8% of work-related deaths.
Now consider that the National Highway Traffic Safety Administration (NHTSA) reports that 94-96% of all motor vehicle crashes involve human error. And, that as early as 2015, research revealed when fleets combine data on how drivers behave on the road with training designed to correct unsafe behaviors, they can reduce accidents by up to 50%.
Benefits of Fleet Management for Small Service Fleets
Financial Protection:
Improving driver behavior also protects the bottom line. Crashes cost employers millions a year. The Network of Employers for Traffic Safety finds on-the-job highway crashes cost employers:
- $26,081 per crash (includes property damage only,
injury, and fatal crashes); - $66,119 per million vehicle-miles of travel
(M VMT); and, - $78,418 per injury.
Operational Insight:
Fleet management gives insight into operations and activities. You can see how your fleet performs and identify possible improvements, then incorporate these recommendations into your operations.
Fleet management platforms can monitor vehicle speed, idle times, and routes to see where drivers waste fuel. Fuel use represents 60% of a fleet’s total operating costs, thus fuel waste puts a huge dent in fleet budgets. When companies combine knowledge of where they waste fuel with a driver training program
and policies designed to reduce fuel waste, they can slash fuel costs.
Argonne National Laboratory research finds a compact sedan uses 0.16 gallons of non-diesel fuel per hour of idling with no load. AAA now puts the average fuel price at $3.19 per gallon. If a five-vehicle fleet idles five hours a day every day of the year, that adds up to $1,164 at today’s fuel costs. Now imagine if you have 20, 50 or even 100 vehicles. The cost of idling packs a hefty price tag when drivers spend a lot of time behind the wheel.
Better Maintenance:
Fleet management improves fleet maintenance. Vehicle maintenance is a significant factor in total cost of ownership (TCO). While you may not be able to
control maintenance costs, you can regulate maintenance quality and consistency.
A fleet management platform can ensure fleet vehicles receive regular and effective maintenance. Knowing what maintenance vehicles need and being able to predict when they need it, lets you schedule maintenance around business operations. It also keeps every vehicle in your fleet in peak condition to reduce unplanned downtime. Further, data collected on vehicle maintenance trends casts a spotlight on premature wear and tear and helps plan your next vehicle purchase.
Enhanced Record Keeping:
Managing a fleet demands detailed record keeping. When fleet management is not your sole job, these records can fall through the cracks. Using a fleet management platform keeps all records in one place and issues reminders as updates are needed. A fleet management platform provides a central location to house copies of driver’s licenses and vehicle registration information. Organizing records systematically helps operations comply with state and federal laws.
The Satrack Advantage
Satrack Fleet Management Tracking Technology simplifies organizing and optimizing fleet operations. Our tools help business fleets view and control many
moving pieces. Fleet managers can access the location of company vehicles and drivers, know who is driving, see how the vehicle is being driven, and receive vehicle diagnostic data in real time.
Optimizing fleet operations involves making sense of your data. Satrack partners with service fleets to optimize operations. The company develops day-to-day reporting structures and custom features to provide tools that smaller service fleets will use. For instance, if you pay drivers by miles or by hours of operation, the system will track this data to aid payroll services.
Managers can access over 50 reports already in the system or develop customized reports about fleet operations. Business owners can view reports in a web portal or download them as a PDF or Excel document. They also can use the system’s scheduling tool to send reports automatically to their inbox on a desired frequency.
They also can set the Satrack system to trigger alerts when data meets specific parameters. For instance, they might receive an alert when a delivery takes too long, or a vehicle idles longer than it should. All alerts go to the system’s main screen. There’s no scrolling through screen after screen to locate the information you need. Satrack tools allow managers to track and identify driving habits among employees operating company vehicles. Managers can observe when drivers are (or are not) working and view unauthorized stops or route changes. They can identify trends in driving habits such as speeding, harsh accelerations, or lengthy idle times to reduce fuel use, boost performance, and improve safety.
Satrack’s driver ID solution allows you to monitor the driver’s journey data when they switch between various vehicles. It encourages drivers to be more responsible and accountable for their driving behavior, resulting in safer and more cost-effective driving. Further, Satrack provides vehicle diagnostic data in real time to help fleet managers get a handle on vehicle health and proactively schedule service. Whether your business installs Internet services, repairs household appliances, or landscapes around new buildings, you can benefit from fleet management tracking and technology. This technology can optimize fleet operations to meet customer needs, keep employees safe, protect company assets from damage, and save money.
Learn more about how Satrack can help smaller field service fleets optimize operations, improve driver behaviors and lower risk, deliver services on time, and reduce operating costs. Click here to schedule a call!
There are currently 1,305,155 delivery drivers in the USA, serving our communities daily. Logistics companies, trucking and transportation companies and delivery companies including landscaping businesses, flower shops, bakeries, plumbing firms, all depend on an effective fleet of vehicles in order to keep business running as usual. With such a demand for delivery drivers across many sectors, there is an important demographic whose health and safety cannot and should not be ignored.
Road Safety
With over a million delivery drivers hitting the streets daily, and more so since the onset of the pandemic, heavy traffic has become inevitable. Motorists must take precautions to ensure they are keeping not only themselves safe on the road, but also other road-users, including pedestrians.
GPS tracking technology can encourage drivers and employers to abide by restrictions that are put in place to protect road-users. Fatigued driving is a main cause of traffic accidents. In fact, one startling statistic claims that 6,400 people died annually in crashes where drowsy driving was the cause, according to the National Sleep Foundation. GPS tracking can ensure drivers take breaks to rest when necessary, impacting the health of drivers positively.
Those restrictions are as follows: The FMCSA states that drivers must take a 30-minute break by law when they have been driving for eight consecutive hours. Without such a break, as a bare minimum, drivers are prone to cognitive impairment which can affect their health, and that of other road-users.
Cognitive impairment is a combination of reduced coordination, judgment, and reaction times, and is a principal cause of fatalities on US roads. But how can we help reduce these figures? The answer is, of course, technology. GPS tracking software has become more than a means of keeping tags on drivers – it is now a necessity that ensures the safety of all road-users, especially our drivers.
How GPS Tracking Works
The GPS tracking device sends real-time information through the cellular network which can then be analyzed by servers, so you can see the location, driving habits, and speed at which a driver is traveling at any given time. Some of these devices are professionally installed in the vehicle, some are plug and play, and others can be set up via a mobile app.
By tracking driving habits, incentives can be offered to more responsible drivers thus motivating them. Additionally, companies can use the information obtained through the GPS tracking software to develop education and training programs, to further incentivize their drivers to act diligently on the roads.
How GPS Fleet Tracking Benefits the Health of Drivers
A common misconception about GPS tracking software is that companies use it to keep tabs on their drivers and to catch them out. Companies based on trust and those who look after their teams, find this belief outdated, and instead use GPS tracking in a way that positively affects drivers’ health and wellbeing.
- GPS tracking allows us to know the whereabouts of our drivers. If they get lost, the tracker can inform us of their location and assist them more effectively. In the worst-case scenario, if there is an accident, the software indicates the exact location of our drivers in order to provide emergency care in the shortest time possible. GPS tracking has the potential to be life-saving.
- GPS tracking also ensures drivers take the breaks they need to drive in optimal conditions and avoid cognitive impairment – one of the leading causes of traffic accidents in the US.
- GPS software helps alleviate some of the stress that drivers feel, whether it’s through pressure to find and arrive at a certain location at a predetermined time, or avoiding traffic jams. This technology enables drivers to plan their route more conveniently and reduces the levels of stress that come hand-in-hand with driving jobs.
Stress, and more importantly, repeated stress episodes, are known to contribute to more serious and adverse health problems if left ignored – it can cause and worsen cancer, heart diseases, hypertension, aging, depression, fatigue and rage.
Based on the assumption that drivers are where they are supposed to be, when they are supposed to be, GPS software gives them an additional tool to reduce stress – it proves that they are where they say they are, minimizing the occurrence of disputes between drivers and customers.
Why GPS Fleet Tracking Benefits All Road-Users
GPS Fleet Tracking not only positively impacts the health and wellbeing of our drivers – optimal working conditions can greatly alleviate symptoms of stress – but also fleet management software can reduce the overall risk of traffic-related accidents.
As it stands, you are three times more likely to be involved in a traffic accident when you are fatigued. This alarming statistic brings to light the importance of diligent driving, because of the effects not only on the driver but on other road-users. GPS fleet tracking software can assist in lowering this figure, as drivers are obliged to take necessary breaks and stick within the rules for the number of hours they can drive.
How Your Small Business Can Benefit From GPS Fleet Tracking
By providing your fleet with software that improves the mental and physical health of drivers, you can ensure a better service from well-rested, well-cared for employees. In turn, a more effective service means happier customers, which is good for business.
The added benefits of improved communication can save your business valuable time and money – you know at the click of a button where your drivers are. Add to that the ease of route planning, which means your driver gets to their destination faster, all the while with less stress on the driver themselves.
GPS Technology – A Step Forward For The Health of Drivers
The clear advantage to bestowing your fleet with GPS tracking software lies in the health and safety of road-users. Our drivers are the pillar of our companies, without them, there is nobody to supply our customers, so it is paramount we have their best interest at heart.
GPS software is often leveraged for route planning and orienteering, but the health and wellbeing of our employees are also enhanced, as the data collected from GPS tracking technology ensures we comply with government specifications for road safety. This is why GPS fleet tracking is raising the bar in the delivery world.
Learn more about how Satrack can help smaller field service fleets optimize operations, improve driver behaviors and lower risk, deliver services on time, and reduce operating costs. Click here to schedule a call!
Sources:
- https://www.fmcsa.dot.gov/regulations/hours-service/summary-hours-service-regulations#:~:text=Drivers%20must%20take%20a%2030,combination%20of%20these%20taken%20consecutively).
- https://www.nsc.org/road-safety/safety-topics/fatigued-driving#:~:text=The%20National%20Highway%20Traffic%20Safety,fatalities%20and%20about%2050%2C000%20injuries.&text=The%20researchers%20suggest%20the%20prevalence,than%20350%25%20greater%20than%20reported.
- https://www.zippia.com/delivery-driver-jobs/demographics/
- https://www.acorninsure.co.uk/health-and-safety-for-delivery-drivers/
