Antes de Satrack, Blue Star enfrentaba grandes dificultades para asegurar que sus empleados estuvieran cumpliendo sus rutas y trabajos asignados. La falta de visibilidad generaba dudas sobre el uso adecuado de los vehículos y reducía la capacidad de supervisar la calidad del servicio en campo. Esto no solo afectaba la eficiencia, sino también la confianza en las operaciones diarias.
Idenia Acosta,
Propietario – Blue Star Plumbing & Drain Inc.
Success Story
Client: Blue Star Plumbing & Drain Inc.
Industry: Plumbing & Drain Services
Spokesperson: Salvador Morones – Business Owner
The Challenge
Before Satrack, Blue Star struggled to ensure employees were following routes and completing assigned jobs. The lack of visibility created uncertainty about whether vehicles were being used properly and limited the company’s ability to monitor service quality in the field. This affected not only efficiency but also overall confidence in daily operations.
The Solution
By installing Satrack video cameras in their trucks, the company gained a new level of control and safety:
- Constant supervision of employee performance on the road.
- Assurance that vehicles are used exclusively for work purposes.
- Visual evidence to resolve customer disputes or clarify situations in the field.
- Enhanced safety by monitoring what happens inside and around the vehicles.
The Results
Today, Blue Star enjoys the peace of mind that comes with full visibility over operations, ensuring every task is performed as expected. The company improved internal control, reduced uncertainty, and strengthened trust in its team.
“Satrack’s cameras gave us the visibility we needed. Now we have peace of mind, safety, and complete control over our daily operations.”