{"id":5481,"date":"2023-04-04T08:31:29","date_gmt":"2023-04-04T13:31:29","guid":{"rendered":"https:\/\/satrack.com\/pa\/?page_id=5481"},"modified":"2023-04-04T08:32:24","modified_gmt":"2023-04-04T13:32:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/satrack.com\/pa\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5481\" class=\"elementor elementor-5481\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-389383a9 e-flex e-con-boxed e-con e-parent\" data-id=\"389383a9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-70808e87 e-con-full e-flex e-con e-child\" data-id=\"70808e87\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70772030 elementor-widget elementor-widget-heading\" data-id=\"70772030\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ's<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ebd2a79 elementor-widget elementor-widget-heading\" data-id=\"6ebd2a79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Resuelve tus dudas o inquietudes<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e309c19 elementor-widget elementor-widget-heading\" data-id=\"3e309c19\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u00bfTienes dudas o inquietudes sobre nuestros servicios o productos?\nAqu\u00ed tienes a la mano informaci\u00f3n que te ayudar\u00e1 a resolverlas.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c4d1b6 e-con-full e-flex e-con e-child\" data-id=\"3c4d1b6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29b7cf45 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"29b7cf45\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomInRight&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"960\" height=\"788\" src=\"https:\/\/satrack.com\/pa\/wp-content\/uploads\/sites\/4\/2023\/04\/temp-faq-man-min-1.png\" class=\"attachment-full size-full wp-image-5482\" alt=\"persona pensando\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35e501ca e-flex e-con-boxed e-con e-parent\" data-id=\"35e501ca\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55382412 elementor-widget elementor-widget-heading\" data-id=\"55382412\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Puedes navegar por los temas a continuaci\u00f3n....<\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-feae7f3 e-flex e-con-boxed e-con e-child\" data-id=\"feae7f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2639b0cf elementor-widget__width-auto btn_faq elementor-widget elementor-widget-premium-addon-button\" data-id=\"2639b0cf\" data-element_type=\"widget\" data-seccion=\"facturacion\" data-widget_type=\"premium-addon-button.default\">\n\t\t\t\t\t\r\n\r\n\t\t<a class=\"premium-button premium-button-none premium-btn-sm premium-button-none\" href=\"#facturacion\">\r\n\t\t\t<div class=\"premium-button-text-icon-wrapper\">\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t<span >\r\n\t\t\t\t\t\tFacturaci\u00f3n\t\t\t\t\t<\/span>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t<\/a>\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-149bd93a elementor-widget__width-auto btn_faq elementor-widget elementor-widget-premium-addon-button\" data-id=\"149bd93a\" data-element_type=\"widget\" data-seccion=\"app\" data-widget_type=\"premium-addon-button.default\">\n\t\t\t\t\t\r\n\r\n\t\t<a class=\"premium-button premium-button-none premium-btn-sm premium-button-none\" href=\"#app\">\r\n\t\t\t<div class=\"premium-button-text-icon-wrapper\">\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t<span >\r\n\t\t\t\t\t\tAPP\t\t\t\t\t<\/span>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t<\/a>\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45746588 elementor-widget__width-auto btn_faq elementor-widget elementor-widget-premium-addon-button\" data-id=\"45746588\" data-element_type=\"widget\" data-seccion=\"atencion\" data-widget_type=\"premium-addon-button.default\">\n\t\t\t\t\t\r\n\r\n\t\t<a class=\"premium-button premium-button-none premium-btn-sm premium-button-none\" href=\"#lineasdeatencion\">\r\n\t\t\t<div class=\"premium-button-text-icon-wrapper\">\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t<span >\r\n\t\t\t\t\t\tL\u00edneas de atenci\u00f3n\t\t\t\t\t<\/span>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t<\/a>\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12621837 elementor-widget__width-auto btn_faq elementor-widget elementor-widget-premium-addon-button\" data-id=\"12621837\" data-element_type=\"widget\" data-seccion=\"plataforma\" data-widget_type=\"premium-addon-button.default\">\n\t\t\t\t\t\r\n\r\n\t\t<a class=\"premium-button premium-button-none premium-btn-sm premium-button-none\" href=\"#plataforma\">\r\n\t\t\t<div class=\"premium-button-text-icon-wrapper\">\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t<span >\r\n\t\t\t\t\t\tPlataforma\t\t\t\t\t<\/span>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t<\/a>\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4937094c elementor-widget__width-auto btn_faq elementor-widget elementor-widget-premium-addon-button\" data-id=\"4937094c\" data-element_type=\"widget\" data-seccion=\"satelital\" data-widget_type=\"premium-addon-button.default\">\n\t\t\t\t\t\r\n\r\n\t\t<a class=\"premium-button premium-button-none premium-btn-sm premium-button-none\" href=\"#satelital\">\r\n\t\t\t<div class=\"premium-button-text-icon-wrapper\">\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t<span >\r\n\t\t\t\t\t\tRastreo satelital\t\t\t\t\t<\/span>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t<\/a>\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62faf55c e-flex e-con-boxed e-con e-child\" data-id=\"62faf55c\" data-element_type=\"container\" id=\"cont_faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4949faa3 item-faq elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"4949faa3\" data-element_type=\"widget\" id=\"faq_facturacion\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-4949faa3\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-custom-id-offset=\"1\" data-accordion-id=\"4949faa3\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"a-dnde-llega-la-factura\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1221\"><h6 class=\"eael-accordion-tab-title\">\u00bfA d\u00f3nde llega la factura?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1221\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"a-dnde-llega-la-factura\"><p>La factura llega a tu correo electr\u00f3nico o la puedes visualizar y descargar en la App Satrack.<br \/><a href=\"https:\/\/rrj.nu\/FJwXHhs8\" target=\"_blank\" rel=\"noopener\">Descarga nuestra App<\/a><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"dnde-puedo-pagar-mi-factura\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1222\"><h6 class=\"eael-accordion-tab-title\">\u00bfD\u00f3nde puedo pagar mi factura?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1222\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"dnde-puedo-pagar-mi-factura\"><p>En Satrack tenemos diferentes canales de pago que se adaptan a tus necesidades.<\/p><ul><li>Puedes realizar pago electr\u00f3nico a trav\u00e9s de nuestra p\u00e1gina web haciendo\u00a0<a href=\"http:\/\/webcloud2.satrack.com\/pagossatrack\/View\/PagosElectronicos.aspx\" target=\"_blank\" rel=\"noopener\">clic aqu\u00ed.<\/a><\/li><li>Realiza tu pago desde cualquier lugar con la App Satrack, si a\u00fan no la tienes\u00a0<a href=\"https:\/\/rrj.nu\/FJwXHhs8\" target=\"_blank\" rel=\"noopener\">desc\u00e1rgala aqu\u00ed.<\/a><\/li><li>\u2022 Puedes automatizar tu pago inscribiendo tu tarjeta de cr\u00e9dito al\u00a0<a href=\"https:\/\/satrack.com.ec\/debito-automatico\/\" target=\"_blank\" rel=\"noopener\">D\u00e9bito Autom\u00e1tico aqu\u00ed.<\/a><\/li><li>Conoce otros medios de pago como bancos, supermercados y comercios recaudadores\u00a0<a href=\"https:\/\/www.satrack.com.ec\/pagos\/\" target=\"_blank\" rel=\"noopener\">aqu\u00ed.<\/a><\/li><\/ul><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"cunto-dinero-debo-pagar-en-mi-primer-factura\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1223\"><h6 class=\"eael-accordion-tab-title\">\u00bfCu\u00e1nto dinero debo pagar en mi primer factura?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1223\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"cunto-dinero-debo-pagar-en-mi-primer-factura\"><p>La facturaci\u00f3n de Satrack se genera el primer(1) d\u00eda de cada mes, si tomas el servicio a partir del segundo(2) d\u00eda del mes, la factura del mes en que activaste el servicio se ver\u00e1 reflejada en el siguiente. Te ponemos un ejemplo para que lo entiendas mejor: si te activas el 5 de febrero, los d\u00edas proporcionales de febrero (del 5 al 28 de febrero) se ver\u00e1n reflejados en el cobro de la factura de marzo, es decir, que en marzo vas a ver reflejado un cobro superior ya que se cobrar\u00e1 el mes en curso (marzo) y los d\u00edas pendientes de cobro de febrero.<\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-761727c3 item-faq elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"761727c3\" data-element_type=\"widget\" id=\"faq_app\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-761727c3\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-custom-id-offset=\"1\" data-accordion-id=\"761727c3\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"cmo-puedo-interrogar-apagar-y-encender-el-vehculo-desde-la-app-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1981\"><h6 class=\"eael-accordion-tab-title\">\u00bfC\u00f3mo puedo interrogar, apagar y encender el veh\u00edculo desde la App? <\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1981\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"cmo-puedo-interrogar-apagar-y-encender-el-vehculo-desde-la-app-\"><p>Sigue los siguientes pasos:<\/p><ul><li>Ingresa usuario y contrase\u00f1a.<\/li><li>Haz clic en los tres puntos que salen al lado derecho de la placa.<\/li><li>Te aparecer\u00e1n tres opciones: interrogar, apagar y encender. Elige la que necesites.<\/li><\/ul><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"cmo-activo-modo-seguro-desde-la-app\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1982\"><h6 class=\"eael-accordion-tab-title\">\u00bfC\u00f3mo activo Modo Seguro desde la App?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1982\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"cmo-activo-modo-seguro-desde-la-app\"><p>Te ense\u00f1amos c\u00f3mo activarlo. <a href=\"https:\/\/invis.io\/YH119V5R3UBF\" target=\"_blank\" rel=\"noopener\">Aprende aqu\u00ed<\/a><\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77a34654 item-faq elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"77a34654\" data-element_type=\"widget\" id=\"faq_atencion\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-77a34654\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-custom-id-offset=\"1\" data-accordion-id=\"77a34654\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"dnde-me-puedo-comunicar-con-satrack\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2001\"><h6 class=\"eael-accordion-tab-title\">\u00bfD\u00f3nde me puedo comunicar con Satrack?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2001\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"dnde-me-puedo-comunicar-con-satrack\"><p>Puedes escribirnos a trav\u00e9s a nuestro canal de WhatsApp Marco al\u00a0<a href=\"https:\/\/wa.me\/+5930963166655?text=Hola,%20solicito%20cotizar%20un%20servicio%20nuevo.%20%C2%A1Gracias!\" target=\"_blank\" rel=\"noopener\">963 16 6655<\/a>, llamar a la l\u00ednea <a href=\"tel:593023957700\" target=\"_blank\" rel=\"noopener\"><br \/>(02) 395 7700<\/a>.<\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ef03562 item-faq elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"3ef03562\" data-element_type=\"widget\" id=\"faq_plataforma\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-3ef03562\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-custom-id-offset=\"1\" data-accordion-id=\"3ef03562\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"si-olvid-mi-usuario-y-contrasea-dnde-puedo-consultarlos\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1051\"><h6 class=\"eael-accordion-tab-title\">Si olvid\u00e9 mi usuario y contrase\u00f1a \u00bfD\u00f3nde puedo consultarlos?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1051\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"si-olvid-mi-usuario-y-contrasea-dnde-puedo-consultarlos\"><p>Tenemos dos opciones para este caso:<\/p><ul><li>Comun\u00edcate con nuestras l\u00edneas de atenci\u00f3n para que un Asesor de Servicio al Cliente te ayude a recuperar esta informaci\u00f3n.<\/li><li>Ingresa a este\u00a0<a href=\"https:\/\/bit.ly\/2C416EO\" target=\"_blank\" rel=\"noopener\">link<\/a>\u00a0y sigue el paso a paso.<\/li><\/ul><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"cmo-cambiar-mi-contrasea\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1052\"><h6 class=\"eael-accordion-tab-title\">\u00bfC\u00f3mo cambiar mi contrase\u00f1a?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1052\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"cmo-cambiar-mi-contrasea\"><p>Sigue los siguientes pasos:<\/p><ul><li>Ingresa a nuestra plataforma web a trav\u00e9s de este\u00a0<a href=\"https:\/\/www.satrack.com.co\/\" target=\"_blank\" rel=\"noopener\">link.<\/a><\/li><li>Inicia sesi\u00f3n con tu usuario y contrase\u00f1a actual.<\/li><li>Haz clic en el icono de la parte superior derecha en configurar cuenta.<\/li><li>Haza clic en cambio de contrase\u00f1a y diligencia los espacios que te pide la plataforma.<\/li><\/ul><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"cmo-puedo-crear-un-usuario-y-contrasea-adicional\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1053\"><h6 class=\"eael-accordion-tab-title\">\u00bfC\u00f3mo puedo crear un usuario y contrase\u00f1a adicional?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1053\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"cmo-puedo-crear-un-usuario-y-contrasea-adicional\"><p>Sigue los siguientes pasos:<\/p><ul><li>Ingresa a nuestra plataforma web a trav\u00e9s de este\u00a0<a href=\"https:\/\/www.satrack.com.co\/\" target=\"_blank\" rel=\"noopener\">link.<\/a><\/li><li>Inicia sesi\u00f3n con tu usuario y contrase\u00f1a actual.<\/li><li>Haz clic en el icono de la parte superior derecha en configurar cuenta.<\/li><li>Haz clic en usuarios.<\/li><li>Sigue el paso a paso que te da la plataforma.<\/li><li>Una vez llenes los campos: mi nombre, e-mail y asignaci\u00f3n de veh\u00edculo puedes elegir el rol para cada usuario, de esta manera le das los permisos que consideres pertinentes.<\/li><li>Haces clic en guardar.<\/li><li>Finalmente te llega al correo electr\u00f3nico con la notificaci\u00f3n del usuario y contrase\u00f1a creados.<\/li><\/ul><p><em>(Ten en cuenta que este proceso solo se hace a trav\u00e9s de la plataforma web).<\/em><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"cmo-descargar-el-certificado-de-monitoreo\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1054\"><h6 class=\"eael-accordion-tab-title\">\u00bfC\u00f3mo descargar el certificado de monitoreo?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1054\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"cmo-descargar-el-certificado-de-monitoreo\"><p>Sigue los siguientes pasos:<\/p><ul><li>Ingresa a nuestra plataforma web a trav\u00e9s de este\u00a0<a href=\"https:\/\/www.satrack.com.co\/\" target=\"_blank\" rel=\"noopener\">link.<\/a><\/li><li>Haz clic en la pesta\u00f1a Servicios ubicada en la barra de la parte superior.<\/li><li>Bajas hasta la inferior de la p\u00e1gina donde dice \u201cCertificado de monitoreo\u201d y haces clic ah\u00ed.<\/li><li>Haz clic en seleccionar placas.<\/li><li>Selecciona la placa de la cual necesitas el certificado.<\/li><li>Luego, en la pr\u00f3xima secci\u00f3n selecciona todos los campos: placa, fecha de activaci\u00f3n, tecnolog\u00eda, tipo de unidad, n\u00famero de serie y n\u00famero de chasis.<\/li><li>Haz clic en generar certificado.<\/li><li>Finalmente, para descargar el certificado haz clic en el icono de pdf.<\/li><\/ul><p><em>(Ten en cuenta que este proceso solo se hace a trav\u00e9s de la plataforma web).<\/em><\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3390fc90 item-faq elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"3390fc90\" data-element_type=\"widget\" id=\"faq_satelital\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-3390fc90\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-custom-id-offset=\"1\" data-accordion-id=\"3390fc90\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"qu-es-el-control-satelital-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-8651\"><h6 class=\"eael-accordion-tab-title\">\u00bfQu\u00e9 es el control satelital? <\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-8651\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"qu-es-el-control-satelital-\"><p>El control o rastreo satelital GPS, es un servicio de monitoreo que permite conocer el estado, la ubicaci\u00f3n, y la velocidad de veh\u00edculos en tiempo real por medio medio de tecnolog\u00eda GPS.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"cules-son-los-beneficios-de-contratar-el-servicio-de-seguimiento-satelital-de-vehculos-de-satrack\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-8652\"><h6 class=\"eael-accordion-tab-title\">\u00bfCu\u00e1les son los beneficios de contratar el servicio de Seguimiento satelital de veh\u00edculos de Satrack?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-8652\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"cules-son-los-beneficios-de-contratar-el-servicio-de-seguimiento-satelital-de-vehculos-de-satrack\"><p>Con el rastreo satelital gps vehicular de Satrack, podr\u00e1s tener control y seguimiento de tus camiones o flotas de camiones,la trazabilidad de productos, y mucho m\u00e1s en tiempo real.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"cmo-rastrear-un-vehculo-en-tiempo-real\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-8653\"><h6 class=\"eael-accordion-tab-title\">\u00bfC\u00f3mo rastrear un veh\u00edculo en tiempo real?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-8653\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"cmo-rastrear-un-vehculo-en-tiempo-real\"><p>Con tecnolog\u00eda de rastreo satelital GPS instalada, es f\u00e1cil poder rastrear y monitorear cualquier veh\u00edculo en tiempo real. Por medio se\u00f1ales satelitales, se puede ofrecer a cada usuario una vista actual de su ubicaci\u00f3n, ruta, y velocidad.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"cmo-funciona-el-rastreo-satelital-de-vehculos\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-8654\"><h6 class=\"eael-accordion-tab-title\">\u00bfC\u00f3mo funciona el rastreo satelital de veh\u00edculos?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-8654\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"cmo-funciona-el-rastreo-satelital-de-vehculos\"><p>Para poder funcionar, un dispositivo de rastreo debe instalarse en el veh\u00edculo, de esta manera es capaz de conectarse a los sat\u00e9lites que captan las se\u00f1ales provenientes de dicho dispositivo. \u00c9sto permite mostrar en pantalla, la ruta recorrida en tiempo real y la velocidad con la que se mueve el veh\u00edculo.<\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ&#8217;s Resuelve tus dudas o inquietudes \u00bfTienes dudas o inquietudes sobre nuestros servicios o productos? Aqu\u00ed tienes a la mano informaci\u00f3n que te ayudar\u00e1 a resolverlas. Puedes navegar por los temas a continuaci\u00f3n&#8230;. Facturaci\u00f3n APP L\u00edneas de atenci\u00f3n Plataforma Rastreo satelital \u00bfA d\u00f3nde llega la factura? La factura llega a tu correo electr\u00f3nico o la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-5481","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"satrack.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"La imagen destacada debe tener al menos 200 por 200 p\u00edxeles para que Facebook y otros sitios de redes sociales puedan 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